The bad: The Storm's SurePress touch-screen takes some acclimation and the onscreen keyboard is a bit cramped. The smartphone can be sluggish and buggy even after the firmware update.. Speakerphone quality was a bit choppy
The bottom line: The RIM BlackBerry Storm may blow in a frenzy for Verizon Wireless subscribers wanting a touch screen similar to the Apple iPhone. However, there are bugs and performance issues that prevent the Storm from delivering its full potential.
Specifications: OS provided: BlackBerry Handheld Software ; Installed RAM: 128 MB ; Band / mode: GSM 850/900/1800/1900 (Quadband) / UMTS 2100 / CDMA 800/1900Editors' note: We have updated the review since its original publish date to include changes to performance after installing the official firmware update for the BlackBerry Storm released by Verizon Wireless on December 5, 2008.
The RIM BlackBerry Storm brewed up a lot of hype and excitement as the first touch-screen BlackBerry. The touch capabilities were news enough alone but add to that Research in Motion's SurePress functionality (the technology that makes the screen clickable), an impressive feature list, and the competitive $199.99 pricing, and there were a lot of expectations for the BlackBerry Storm to succeed. However, when the Storm finally blew into town, it was a definite letdown because of the phone's sluggish performance and bugginess.
Verizon Wireless has since released a firmware update that improves some of the issues but not completely. The Storm is a faster, better device after the upgrade, including the responsiveness of the accelerometer, and improved battery life. However, the phone still has various bugs and just doesn't feel quite like final product. There may be subsequent updates that resolve all the problems, but we would have preferred RIM and Verizon waited a while longer to make sure the BlackBerry Storm was stable and solid before releasing the device, even if it meant missing the holiday rush.
Design
In terms of form factor, the RIM BlackBerry Storm doesn't stray far from the other full touch-screen smartphones on the market today, including the Samsung Omnia and Apple iPhone. Sporting a black casing with silver accents, the handset is a bit blocky and heavy at 4.4 inches tall by 2.4 inches wide by 0.5 inch deep and weighs 5.6 ounces, so it feels a bit wide when you hold it in your hand and it'll make for a tight fit in a pants pocket. That said, the Storm is a well-constructed smartphone. It has a nice, solid feel and the edges have a soft-touch finish to provide a better grip.
While the Storm's design might not be the most inspiring, the smartphone's display is another story. Obviously, the fact that the Storm is the first touch-screen BlackBerry is news enough, but its 3.25-inch VGA glass display also demands attention for its sharpness and brightness, showing 65,000 colors at a crisp 480x360-pixel resolution. We weren't as impressed with the Storm's screen as the BlackBerry Bold, but it's still beautiful. You can also adjust the backlighting, font size, and type. The Storm is also equipped with an accelerometer, so the screen orientation will switch from portrait to landscape mode when you rotate the phone from a vertical position to a horizontal one, left or right.
Moving onto the touch-screen capabilities, the BlackBerry Storm uses SurePress, so that when you select an application or enter text, you actually push the screen down like you would any other tactile button. You can see a bit of a gap at the top and bottom of the screen, which but makes the phone. In terms of text extry, the BlackBerry Storm features a SureType keyboard when the smartphone is in portrait mode and then switches to a full QWERTY keyboard in landscape mode (See Performance section for more information). When using the keyboard or selecting applications, you do a simple finger touch over the item until it's highlighted and then you press down on the screen to register the action.
In addition to the SurePress technology, you can also use a number of finger taps or swipes to perform certain actions. For example, you can tap on the screen twice to zoom in on a Web page or map, or do quick finger swipes to scroll though a page. Also, to copy/paste text, you just touch the screen at the start of the text and then with a second finger, touch the end of the block of text you want to copy. You can adjust the tap interval, hover point, and swipe sensitivity in the Options > Screen/Keyboard menu.
While the SurePress technology is cool, it definitely takes some acclimation. It's not a natural feeling to physically push down on the screen, and we often found ourselves forgetting to actually press down; instead just tapping or double tapping on the letter button or link. You do get used to it after a while though, but as far as e-mail creation or text messages, we missed having a tactile keyboard. We couldn't comfortably type long messages as fast as we wanted and when we tried, the message was riddled with errors. The keyboard buttons are just a bit too small and cramped. If I had problems with my small hands, I can only imagine it would be worse for users with larger thumbs.
Below the display, you do get a set of tactile navigation controls that consists of Talk and End/Power buttons, a Menu key, and a clear button. Unlike other BlackBerry models, there is no trackball navigator and we have to admit that we missed it. It may be that we're just used to having the trackball, and often we found our thumb automatically looking for the control while trying to scroll through pages and menus. However, even beyond that, we think it wouldn't hurt to have a trackball navigator since it allows for easier one-handed operation. Also, you wouldn't always have to rely on the touch screen and it would be useful for certain operations like for selecting links on a Web page.
On the left side, there's a user-programmable shortcut key and a micro USB port, while the right spine has a 3.5mm headphone jack, a volume rocker, and another customizable button, which is set as the camera activation/capture key by default. The camera lens and flash are located on the backside, and behind the battery cover, you'll find the microSD/SDHC card holder and SIM card slot. Finally, though not readily apparent, there is a device lock and mute button on the top edge of the Storm.
Verizon Wireless packages the RIM BlackBerry Strom with healthy set of accessories, including a travel charger with various adapters, a USB cable, an 8GB microSD card, a SIM card, a wired headset, a software CD, and reference material. For more add-ons, please check our cell phone accessories, ringtones, and help page.
Features
While the RIM BlackBerry Storm might be the first touch screen for Research in Motion, the company wanted to make sure the smartphone offered the same feel and functionality of previous and current BlackBerrys. The Storm runs the latest BlackBerry OS 4.7, bringing an updated user interface much like the BlackBerry Bold and the BlackBerry Pearl Flip. You now get DataViz Documents To Go Standard Edition, so you can now edit Word, Excel, and PowerPoint files as well. If you want the capability to create new documents, you will have to upgrade to the Premium Edition. We had no problems opening and working on Word and Excel documents, but we can't imagine doing more than minor edits on the Bold or any other smartphone for that matter. Other PIM applications include a Calendar, a task list, a memo pad, a voice recorder, a calculator, a password keeper, and more.
The BlackBerry Storm also has the new BlackBerry Application Center where you can download more programs and utilities to your device. The full store is anticipated to launch in Sprint 2009 (though developers can submit their applications in December for approval), but there are eight applications currently available, including Facebook, Flickr, and various instant messaging clients.
For e-mail, the Storm can sync with your company's BlackBerry Enterprise server, with support for Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise, to deliver corporate e-mail in real time. You can also access up to 10 personal/business POP3 or IMAP4 e-mail accounts via the BlackBerry Internet Service. Like all recent BlackBerry models, the Storm has a spell-check feature that will look for errors in e-mails and memos, but not text messages. There's also an attachment viewer for opening Microsoft Word, Excel, PowerPoint, Corel WordPerfect, PDF, JPEG, GIF, and more.
As a phone, the BlackBerry Storm offers dual-mode functionality, so the phone switches automatically between CDMA and GSM networks to offer seamless international roaming--all while keeping the same phone number. (Note that the phone does not support domestic GSM bands.) In all, you get voice coverage in 157 countries (22 of those on CDMA) and e-mail coverage in 62 countries. Just be aware that you'll still incur roaming rates, which range from $0.69 to $2.49 a minute. Verizon also offers technical support if you need help while overseas. First, there's a 24-hour Global Help Desk that's open seven days a week. In addition, you get a calling card for free support calls while traveling outside of the United States from any landline phone to technical support your BlackBerry Storm is lost, broken, or stolen.
The address book is only limited by the available memory with room in each entry multiple phone numbers, e-mail addresses, work and home address, job title, and more. For caller ID purposes, you can assign a photo, group category, or one of 32 polyphonic ringtones. Other voice features include a speakerphone, voice-activated dialing, smart dialing, conference calling, speed dial, and text and multimedia messaging. You can also download Visual Voice mail from the BlackBerry Application Center. Bluetooth 2.0 is onboard with support for a mono and stereo Bluetooth headsets, serial port profile, phone book access, and dial-up networking. To use the Storm as a wireless modem for your laptop, you will need a subscription to one of Verizon's BroadbandAccess plans, which start at $15 per month.
The BlackBerry Storm runs on Verizon's EV-DO Rev. A network, which allows for faster Web browsing, e-mail, and downloads. The Rev. A offers an extra boost over regular EV-DO, bringing download speeds up to the 450Kbps-to-800Kbps range versus 400Kbps-to-700Kbps, while upload speeds will average around 300Kpbs to 400Kpbs (compared with EV-DO's 50Kpbs to 70Kbps). Of course, this is all dependent if you live in a coverage area (you can find a coverage map from Verizon's Web site. The smartphone also offers support for the 2,100MHz UMTS/HSDPA, so you can get 3G support while overseas. Unfortunately, there's no integrated Wi-Fi, which we find disappointing. We realize and understand the argument that the 3G radios does away with the need for Wi-Fi, but we still like having that option, especially if you drop out of range or don't live in a coverage area.
The BlackBerry Storm has a full HTML Web browser that you can view in Internet Explorer or Firefox mode, depending on your preference. You can check out sites in page view or column view, and navigate via pan mode or cursor mode. In pan mode, you can move around pages simply by dragging your finger and then double-tapping the screen to zoom in. To select a hyperlink, you just highlight the link and then click. Meanwhile, in cursor mode, you can just place the cursor over the link and click or use the onscreen magnifying glass to zoom in. There's also a collapsible toolbar along the bottom that lets you go to new sites, change views, and more. There is support for streaming media, including YouTube's mobile site. As we've said before, the BlackBerry browser has greatly improved over the years, but it's still not as easy to use as the iPhone and its multitouch screen.
Last but not least of the wireless radios is integrated GPS. You can use the BlackBerry Storm as a handheld navigator, but to get real-time turn-by-turn directions, traffic data, and more , you will need to subscribe to Verizon's VZ Navigator location-based service, which costs $9.99 per month or $2.99 per day.
Moving onto multimedia features, the BlackBerry Storm is equipped with a 3.2-megapixel camera with video recording capabilities, as well a flash, auto focus, 2x zoom, and image stabilization. In camera mode, you get a choice of three picture sizes and three picture qualities. There are white balance settings, and you can add various effects to your photos, such as black and white, and sepia. With the built-in GPS, you can also geotag photos. As usual, options are more limited in camcorder mode as you only get a choice of two video formats (normal and MMS) and three color effects. The volume rocker can be used to zoom in and out in both camera and video mode.
Picture quality was subpar. While we could identify objects in the picture, they looked a bit soft and the colors were completely washed out. Video quality, on the other hand, was pretty impressive with good light and better image quality than other smartphones we've tested.
The Storm's built-in media player can play various music and video formats, including MP3, WMA, AAC, AAC+, eAAC+, AMR-NB, and MIDI music files, and MPEG4, WMV, DivX4, XviD (partial support), and H.263 video clips. There's a search function, playlist creation, shuffle and repeat, and you get a full-screen mode for video playback. The included software CD also contains a copy of Roxio Easy Media Creator, so you can create MP3s from CDs and add audio tags. Like the latest BlackBerrys, the Storm also works with the BlackBerry Media Sync application so you can load your iTunes library. There's 1GB of onboard memory and 128MB of flash memory onboard, while the microSD/SDHC expansion slot can accept up to 16GB cards. Unfortunately, for now, it looks like the BlackBerry Storm will not support Verizon's V Cast music and video services.
Performance
We tested the RIM BlackBerry Storm in San Francisco using Verizon Wireless service, and call quality was quite good. We enjoyed clear audio with no noticeable background noise or voice distortion, and we didn't experience any dropped calls during our test period. There were also no problems using an airline's voice automated response system. On the other end, our friends reported similarly positive results and said they had no problems hearing us. Unfortunately, the speakerphone didn't fare as well. Both sides experienced choppy call quality as words occasionally were cut off. There was also some slight voice distortion on our end. Overall, we were able to carry on full conversations and volume was not a problem, but we definitely had to ask our callers to repeat themselves on more than one occasion. Finally, we successfully paired the Storm with the Logitech Mobile Traveller Bluetooth headset and the Motorola S9 Bluetooth Active Headphones.
The firmware update definitely improved performance, but there are still multiple issues. We downloaded the software upgrade using the desktop manager, and the entire process went smoothly with no problems. The biggest improvement we noticed was the improvement in the accelerometer. The Storm was much faster to change the screen orientation when we rotated the phone. However, page redraws are still on the slow side and there's continued bugginess. For example, while checking out a Web page, we turned the phone to check it out in landscape mode and the screen went on the fritz for a couple of seconds and went completely blank, though eventually the site came back up. Also, when we were listening to music, we changed orientation and the player controls started to flicker. Launching and using multimedia applications like the camera and multimedia player were definitely better, however, with faster response times and the problems with the inconsistent camera toolbar looks to be resolved.
Music playback through the phone's speakers sounded blown out, though there was plenty of volume. Thankfully, the built-in 3.5mm headphone jack so should allow you to enjoy better sound quality. Video performance wasn't quite as dazzling as the BlackBerry Bold's. There was a bit more pixilation, but we still enjoyed smooth playback. Web browsing was pleasantly swift thanks to Verizon's EV-DO Rev. A network. It took about 25 seconds to 30 seconds for graphics-intensive sites such as CNET to fully load, while the mobile sites for CNN and ESPN loaded in about 10 seconds.
The Storm's GPS capabilities were great. It took the smartphone only about two minutes to get a fix on our location, and we used VZ Navigator to plot a course from the Marina District of San Francisco to CNET's downtown headquarters. Route creation was quick and it was able to get us back on course in a timely matter after we purposely missed several turns. That said, the voice-guided directions sounded blown out at the medium-high level and too soft at the medium level, so that was a bit of a struggle.
The BlackBerry Storm comes with a 1,400mAh lithium ion battery with a rated talk time of 5.5 hours and up to 15 days of standby time. In our battery drain tests, the Storm offered 7 hours of continuous talk time on a single charge. The battery performance in day-to-day usage was better. Before the firmware update, the battery would already be at 50 percent after just a couple hours of using the phone, Web, and multimedia applications, but after the update, it would only be drained about 25 percent. One thing we noticed, however, after a period of use the phone gets a bit warm where the battery is located on the back.
